Legal Information
We're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.
October 22, 2025
October 22, 2025
GDPR Compliant
PayWall ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing platform and related services (collectively, the "Services").
This policy applies to all users of our Services, including merchants, customers, and website visitors. By using our Services, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws. If you have questions about your privacy rights, please contact our privacy team.
We collect information that you provide directly to us, information we obtain automatically, and information from third-party sources as necessary to provide our Services.
We process your personal information for various purposes based on different legal grounds, as required by applicable privacy laws.
To provide our payment processing services as agreed
To protect users and prevent fraudulent activity
To comply with financial regulations and legal requirements
To send promotional materials (with your explicit consent)
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
We may share information with trusted third-party service providers who assist us in:
We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
All data transmission is encrypted using TLS 1.3, and sensitive data is encrypted at rest using AES-256.
Access to personal data is restricted to authorized personnel on a need-to-know basis.
We conduct regular security assessments and vulnerability testing to maintain security standards.
We have procedures in place to detect, respond to, and notify users of any security incidents.
Under applicable privacy laws, you have certain rights regarding your personal information. These rights may vary depending on your location.
Request a copy of your personal data we hold
Correct inaccurate or incomplete information
Request deletion of your personal data (right to be forgotten)
Receive your data in a structured, machine-readable format
Limit how we process your personal data
Object to processing based on legitimate interests
To exercise any of these rights, please contact our privacy team at privacy@paywall.app. We will respond to your request within 30 days.
Contact Privacy TeamWe retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.
For transfers from the EU/UK, we rely on adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms to ensure your data receives adequate protection.
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
For significant changes, we will provide at least 30 days' advance notice via email or prominent notice on our website.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Team: privacy@paywall.app
General Contact: hello@paywall.app
Data Protection Officer: dpo@paywall.app
Our privacy team is here to help you understand your rights and how we protect your information.