Customer Support
We're here to help resolve any issues with your PayWall transactions quickly and fairly. Contact us first for the fastest resolution.
Initiating a chargeback or dispute through your bank before contacting us may result in permanent account restrictions. We're committed to resolving issues quickly when you work with us directly.
We've designed our claims process to be fast, fair, and transparent. Most issues are resolved within days, not weeks.
Reach out to our support team before initiating any bank disputes. Most issues can be resolved quickly.
Collect transaction details, order information, and any relevant documentation for your claim.
Email us with all required information. We'll acknowledge receipt within 24 hours.
We'll investigate and work towards a resolution within 5-7 business days.
To process your claim efficiently, please include all of the following information in your email:
Email us with all required information. We'll acknowledge receipt within 24 hours and begin investigating immediately.
By submitting a claim, you agree to work with our support team before pursuing other dispute methods.
Filing a chargeback before contacting us may result in permanent account restrictions. We encourage direct communication for faster, better outcomes.
Most claims are resolved within 5-7 business days. Complex cases may take longer, but we'll keep you updated throughout the process.
We can help with unauthorized transactions, billing errors, merchant disputes, failed deliveries, and other payment-related issues.
Yes, we'll send email updates at each stage of the investigation and resolution process. You can also reply to any of our emails for status updates.
Our support team is here to help resolve any payment issues quickly and fairly.