If you have any claims regarding transactions made through PayWall, please follow the guidelines below to ensure your claims are processed smoothly.

How to Submit a Claim

To submit a claim, you must send an email to with the following information:

  • The amount of the transaction.
  • Your email address.
  • The name on the card, if applicable.
  • The name of the commerce website or app where the order was placed.
  • The reason for the claim.

Important Notice

Please note that any claim initiated via your bank will result in a permanent account block. You will not be able to use PayWall for any other orders or transactions if you choose to initiate a claim through your bank.

We encourage you to contact us directly at for any issues or claims to ensure a faster and smoother resolution.